Online holiday shopping reached a record $241.4 billion during the 2024 season. It was fueled in part by generative AI-powered chatbots that increased traffic to e-commerce sites, according to ...
Prior chatbots were mostly used for task-oriented functions such as helping customers track online orders or return ones that didn't meet expectations. Amazon, the king of online retail ...
In this crazy-busy corporate climate, finding fresh ways to streamline and cut costs is the holy grail. Picture this: customers walking away beaming with delight, their queries answered swiftly, and ...