For contact centers focused on lead generation and customer acquisition, non-compliance with regulations invites significant legal risks, including fines, lawsuits, and penalties. There is also ...

Salesforce's new retail solutions help merchants deliver personalized shopping across physical and digital customer touchpoints.

Hightouch for Offsite Media Networks is a self-service AI-powered audience management solution for offsite retail media networks spanning 50 media channels.

DIVACS has launched as a company with the goal of helping companies with value management, sales, and revenue retention.

The SymphonyAI CINDE Connected Retail platform, through its source-agnostic data onboarding framework, delivers AI-driven insights across critical functions including customer behavior, sales, ...

As AI reshapes industries, those who can navigate this transformation with agility and foresight will survive and thrive in the new era of intelligent organizations.

Cordial, a provider of messaging for retail marketing teams, today introduced Cordial Edge, a multimodal artificial intelligence technology that generates brand-specific models.

Amazon Ads' new SQL Generator helps advertisers develop insights using natural language, enabling full-funnel advertising across streaming TV, audio, and digital channels.

Propel's Product Spotlight delivers enriched product data across Salesforce Manufacturing, Sales, and Service Clouds.

Talkdesk AI Agents for Retail delivers industry-tailored agentic AI to enhance autonomous, hyper-personalized customer experience at scale.

SAP is introducing a loyalty management solution aimed at retailers and consumer packaged goods companies to equip them with experiential journeys and personalized, real-time offers with to help earn ...

During the CRM Playaz #CRMin2025 series of shows, the analyst conversation with Sheryl Kingstone, Liz Miller, Rebecca Wettemann and Michael Fauscette addressed what CRM in 2025 should be about, as ...