You should never share Personal Identifiable Information (PII) with AI chatbots. This includes data that can help a third ...

You won't only be faced with AI chatbots when you seek out ChatGPT or Claude -- most companies with online customer service ...

Online spending throughout the 2024 holiday shopping season reached a record high and was driven, in part, by generative AI ...

Deep discounts motivated holiday shoppers to spend, according to Adobe’s data. For every 1% drop in the typical price, demand ...

Artificial intelligence-powered chatbots helped consumers purchase and return products during the 2024 holiday season, ...

Prior chatbots were mostly used for task-oriented functions such as helping customers track online orders or return ones that didn't meet expectations. Amazon, the king of online retail ...

Thanh Long in HCMC had to visit a brick-and-mortar store after four days of failed attempts to resolve a delayed online order and frustrating interactions with a chatbot. On Nov. 18 he had placed an ...

Artificial intelligence chatbots might help, but don’t expect them to always give you the right answers. AI chatbots aim to make holiday shopping easier Skip to main content Skip to main content ...