AT&T Says It Will Now Credit You for Outages and Long Customer Service Wait Times
The company said Wednesday that going forward, customers will receive a full-day bill credit for any fiber outage longer than 20 minutes or wireless outage of more than one hour. If a customer calling into its telephone support lines has to wait on hold for more than five minutes, they will receive a $5 Visa gift card.
AT&T will offer bill credits for outages to 'make it right' with customers
U.S. telecom giant AT&T said on Wednesday it would offer bill credits for network outages as part of a new initiative to attract customers, after the industry experienced several significant disruptions in 2024.
AT&T to credit qualifying customers after service outages: Who is eligible?
AT&T’s promise also comes with a list of stipulations for eligibility, which can be found at ATT.com/guarantee. Among them, the company says outages must impact at least 10 or more towers, and users must be connected to one of the affected towers at the time of the outage.
AT&T to Credit Customers After Internet Outages
Starting Thursday, individual AT&T customers and small businesses that experience a fiber outage of more than 20 minutes or a wireless outage of more than an hour will automatically receive a full-day bill credit. Customers who call the company’s technical support line and are put on hold for more than five minutes will receive a $5 Visa gift card.
AT&T offers customers bill credits for network outages with new guarantee
Called the AT&T Guarantee, the new initiative promises that users won't be billed for days when the company's network goes down. The offer, which goes live
AT&T Launches New Guarantee, Promises to Compensate Customers for Outages
AT&T today announced a new AT&T Guarantee customer service initiative that offers "an elevated experience" with
AT&T knows telecoms don’t have the best reputation. New outage guarantee aims to fix that
AT&T is trying to address one of the biggest frustrations for wireless phone and internet customers — losing service to outages and still paying for it. Dallas-based telecom giant AT&T has heard the complaints and is launching a bill credit guarantee to stop customers for paying for service on days when they lose service for a significant amount of time.
AT&T launches $750M effort to refund customers for network outages
Dallas-based telecom giant AT&T now says that if customers lose internet or phone service, they'll get a refund for the day. One executive said the effort "has the potential to change the industry."
Santa Rosa Press Democrat4h
Some Petaluma residents may not be able to call 911 due to AT&T issues
The phone provider was having issues Sunday causing some residents not to be able to call 911, according to police in a Nixle ...
Indio police says 911 lines not working for AT&T customers. What to know
The Indio Police Department reported the issue on its social media pages shortly after noon Friday. The department urged ...
How AT&T, Verizon, and T-Mobile are responding to the LA wildfires
AT&T will waive overage charges for prepaid and postpaid customers affected by the wildfires through February 6th. The ...
AT&T Inc. stock outperforms competitors despite losses on the day
Supported by world-class markets data from Dow Jones and FactSet, and partnering with Automated Insights, MarketWatch ...
Ohio State football fans occupy almost half of AT&T Stadium for Cotton Bowl vs Texas
Ohio State fans came out in full force at the Cotton Bowl, occupying nearly half of AT&T Stadium for the CFP semifinal ...
Huge phone sale at AT&T, Mint Mobile, and Samsung: see this weekend's 7 best deals
For example, both AT&T and Mint Mobile still have some of the best cell phone deals we've seen from either carrier right now.
Jockeying for desks and parking: AT&T workers say the 5-day office return is off to a bumpy start
As AT&T's five-days-a-week office return begins, employees say getting an open desk can require arriving early.
Arrest of AT&T rep highlights why it's important to always double-check what you agree to
While many customer service reps are dedicated employees who would never attempt fraud, there are bad actors, and accidents ...